The booking form is valid for ten days from the date of issue. The booking will be deemed «firm» when AQUITAINE NAVIGATION confirms the reservation to the hirer on receipt of the booking form and the agreed deposit.
The BALANCE of the rental amount indicated on the confirmation of reservation will become due one month before the departure date, the rental operator will not issue a reminder.
DOCUMENTS: On receipt of the balance, the rental operator will send the hirer the necessary documents for use of the boat.
For all bookings made less than 30 days before the starting date the whole rental amount must be paid on reservation.
All bank charges will be payable by the hirer.
The person responsible for hiring must be over 18 years of age and is responsible for the boat and all persons sailing with him. Persons over 16 years of age may take the helm in the presence of, and under the responsibility of an adult named on the "carte de plaisance" (boat licence) and who has received the initial instruction.
The rental operator reserves the right to decline to hand over a boat to the hirer if he does not seem able to take up this responsibility, notwithstanding references, certificates or proof of competence. In this case, the rental operator can cancel the contract, without having to refund any previously paid amount.
The person responsible will take charge of the boat after completion of certain formalities (deposit, inventory check), receipt of administrative documents and instruction in the operation of the boat.
The hirer is obliged to respect the rules of river navigation as laid down by the waterways authorities and by the rental operator.
The hirer agrees not to embark more people on the boat than the limit specified in the contract and not to take part in any race. Night navigation, navigation on the Garonne or on the sea, towing, lending and subrental of the boat are forbidden.
The amount varies according to the boat hired. It is left on the day of departure before boarding (cash or credit card).
The first portion corresponds to the cost of cleaning should the boat not be returned perfectly clean (cleaning deposit 150€ or 200€ for boats of 10m length or more).
The balance (boat security deposit) is 1000€ or 1500€ for boats of 10m length or more, and covers:
- any loss, deterioration or destruction of the boat and its equipment and the cost of getting afloat a stranded boat attributable to the hirer and/or its passengers.
- the cost of replacement of any missing or damaged items from the inventory drawn up at the beginning of the rental period (see §5)
- delays in the return of the boat (see §16) or costs due to abandoning the boat (see §15)
- the cost of the fuel and miscellaneous consumables (see §6)
The hirer has accepted in advance that the renter can debit his bank account using the pre-authorization or cashing of the cheques in respect of the deposits for the above mentioned costs.
The hirer can halve the deposit by paying a supplement. Details on check in.
The insurance of the hired cruiser includes accidental damage to the boat, and to third parties caused by the boat.
This insurance does not include: Personal accident/injury to the persons on board, personal belongings, the hirers own civil responsibilities, loss or deterioration of material or equipment, or misuse of the boat by the hirer, or any accident or damage involving hired bicycles.
The hirer remains his own insurer up to the amount of security deposit. He is free to take out one or more insurance policies with a company of his choice to cover such risks as:
- Corporal accidents to the hirer or crewmembers
- Interruption of cruise.
In every case, the insurance will not cover the civil responsibility of the hirer, or any damage or loss or other expense resulting from driving the boat when drunk, or under the influence of drugs, or by failure to observe the rules stated in the "Code de Navigation Fluviale".
The hirer undertakes to report any damage, theft or deterioration of equipment and may be required to replace them.
Extra costs for the hirer are diesel, oil, gas for cooking, and all necessary consumables for the use of the boat during your stay. The prices may vary depending on fuel price fluctuations. The prices are displayed at the point of departure. Any mooring fees must be paid by the hirer and may vary from port to port.
The bicycles for rent are the responsibility of the boat hirer. In case of theft, the hirer is obliged to make an official statement to the local police and to present the original documents given by the police to the rental base. The hirer and other members of his/her party, remain responsible for any accidents, damage caused to the bicycles, or third party costs.
By the hirer:
If the hirer is forced to cancel his reservation, the rental operator must be advised in writing.
The costs withheld are the following:
By the rental operator:
If, in the case of unforeseen circumstances, beyond the control of the rental operator, the hired boat is not available, everything possible will be done to supply the hirer with a boat of equivalent comfort and capacity.
If this is not possible within the contractual period, the rental operator will refund the rental charge, to the exclusion of all other costs, damages or interests.
The cancellation insurance is 5% of the rental charge. It is not compulsory but highly recommended. This cover guarantees the refund of hire fees and starts automatically as soon as your booking confirmation is issued. To be valid, the name of all members of the party should be listed on the booking form and the cancellation insurance fully paid. This cover protects you if you are forced to cancel the booking of your boat because of the following circumstances: serious illness or accident requiring hospital care, death of any member of the party or a near relative: spouse, parent, child, brother, sister, son-in-law, daughter-in-law. In case of cancellation, the amount of the insurance as well as registration expenses (150€) will not be refunded. Under no circumstances may the reason for cancellation occur before the booking date, on pain of non-acceptance.
Any losses resulting from change of dates, type of boat or region requested by the hirer, and accepted by the rental operator, will be borne by the hirer in accordance with the cancellation terms in paragraph 8.
The direction of one-way trips and thus the departure base in the same region may have to be altered. Exceptionally, a one-way cruise may have to be converted into a return cruise due to unforeseen circumstances. In this case, only the one-way trip supplement will be refunded.
The hirer is required to call 48 hours before the date of departure for confirmation of the one-way and the direction of navigation.
These alterations will in no circumstances be considered grounds for cancellation or damages
Only the points of departure and return are binding (excluding exceptions in §11), a particular route is not guaranteed.
The rental operator cannot be held responsible for interruptions or restrictions to navigation due to reasons beyond his control (works, flooding, drought, strikes, administrative directives, lock closures on a public holiday etc.....) and will therefore not grant any refund.
In case these events prevent the boat rental, either the rental company can modify the location and dates of the cruise with an equivalent or larger boat; or the paid sums can be given as a credit for a cruise at a later date, to be agreed by both parties. Failing that, the paid sums will be kept by the rental company.
If the events occur during the cruise, thus causing a total halt to navigation and the loss of one or several days, these days will be refunded.
The refund, half-day and complete days accumulated, will be reduced by 48 hours in all cases.
In case of Force Majeure concerning Buzet base, the boat may be limited to navigation on the Garonne Canal, which will not, under any circumstances, be grounds for cancellation.
Our port offers a free breakdown service which will be provided as quickly as possible, after your phone call to the port during normal working hours. This service becomes payable in case of any fault attributable to the hirer.
Breakdowns not attributable to the hirer:
Time lost to the hirer due to a breakdown not attributable to him, taking place during the cruise, will be refunded on a rate pro-rata to the time lost, subject to a reduction of 24 hours.
Breakdowns attributable to the hirer:
If it is clear that the breakdown is attributable to the hirer, he has no right to any compensation for time lost on his boat.
The rental operator reserves the right to withhold sums paid as a deposit to cover the costs of repair to the boat.
No claim can be made against the rental operator in case of accident resulting from the personal actions of the hirer.
The hirer must indicate any damage caused to or by the hirer: the rental operator will indicate the next steps to be taken.
The hirer must not repair or attempt to repair damage and / or breakdowns without the agreement of the rental operator.
The hirer is required to complete the accident report form and it is to be countersigned by the third party.
Any damage not attributable to the rental operator cannot be the subject of compensation in the hirer's favour in the case of his cruise being interrupted.
In case of boat abandonment, except for sudden and lengthy non-operation of the waterway, the rental company will invoice the hirer the cost of the boat's transfer to the base of return, according to a daily fixed rate of 100€, plus fuel and cleaning costs.
The boat must be returned to its base at the time and date agreed except in case of Force Majeure: The person responsible should plan a long enough margin for the return time to be respected.
The boat is to be returned to the rental operator in the same condition as when it was collected, in accordance with the inventory check-list.
The hirer will be responsible for all expenses caused by late return due to his fault: each delayed (and started) day will result in a charge equivalent to the daily rental price, plus the costs that the rental operator will have to pay to the next hirer.
Pets are welcome on board. A supplement of 40€ will apply, payable on departure. The hirer must bring everything necessary (dishes, blankets etc.), is responsible for the animal's safety and must ensure that it causes no nuisance to others or the boat.
Vehicles can be parked in a public area free of charge; in a private car park or a locked garage (not supervised). The rental operator accepts no responsibity for loss or damage to motor vehicles or their contents.
A shorter season, inclement river conditions and additional supervision, oblige us to charge a supplement of 80€ per boat and per cruise.
Under Directive 90-314 of 13th June 1990 of the European Council;
rental does not constitute a fixed-rate price.
In the event of dispute, the Tribunal of Commerce of the port of departure is the only competent authority (Brussels Convention of 21/09/68, article 5/1).
In any case, the rental operator cannot intervene in the terms and conditions of the execution of the hiring contract, each base being independent.
Under law L 221-28 of the Consumer Code, the hirer who has made a reservation by telephone or by internet with Aquitaine Navigation does not have the right to retraction as laid down in article L 221-18 of the same code.